Confirmation closes on : 31st August
Position: Customer Support Executives
Eligibility – PG degree 2025 & 2026, except M.Tech & MCA
Salary : 3.2 LPA
Selection Process : GD/ interviews at Key Value Office for shortlisted candidate
Primary Focus: Provide front-line assistance and resolve customer issues
About Key Value :KeyValue is a trusted product engineering partner for Start Ups & Scale Ups - unlocking their passion, developing ideas, and creating abundant value to all stakeholders in the ecosystem.
About CoFee: CoFee is a fintech platform developed by KeyValue that helps institutions including dance academies, sports academies, tuition centres, play schools, coaching centres, Gym centers and schools streamline their fee collection and manage recurring payments efficiently. Our platform offers automated payment reminders, WhatsApp-based payment links, and seamless integration with payment gateways enabling direct settlement to institution accounts. Primary Focus: Provide front-line assistance and resolve customer issues.
Key Responsibilities: - Analyse technical issues using product logs, dashboards, and other monitoring tools - Develop a deep understanding of product features and functionality - Offer empathetic, timely support and maintain high customer satisfaction - Escalate complex issues to relevant teams if needed - Document common issues and solutions for the knowledge base - Clearly communicate technical solutions in non-technical language
Confirmation
- If you are eligible and interested [CONFIRM HERE]
- Confirmation closes on : 31st August
- Confirmations after 31st August will be considered for a second phase of interview subject to availability of vacancies