The Company &the Product:
About KeyValue
KeyValue is a trusted product engineering partner for start-ups and scale-ups – developing ideas, unlocking their potential, and creating abundant value. We have ideated, conceived, strategized, and built some of the globe’s most innovative products. CoFee is one of our products designed to streamline fee collection, and we are currently seeking to build a dedicated team to support it.
About CoFee - https://www.cofee.life/
CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, we're looking for passionate individuals who can help us build
meaningful relationships with our growing customer base.
- Eligibility: 2025 Batch Graduates / Post Graduates ( Except Engineering )
- Salary : 2.4 to 3.2 LPA
- Selection Process : Aptitude Test /Group Discussion / Interviews
- Job Functions : Customer support/ Customer Success / Pre Sales
Details about Job Functions:
1) Customer Support:
Primary Focus: Provide front-line assistance and resolve customer issues.
Key Responsibilities:
- Analyse technical issues using product logs, dashboards, and other monitoring tools.
- Develop a deep understanding of product features and functionality.
- Offer empathetic, timely support and maintain high customer satisfaction.
- Escalate complex issues to relevant teams if needed.
- Document common issues and solutions for knowledge base
- Clearly communicate technical solutions in non-technical language
Additional Requirements:
- Strong communication and problem-solving skills.
- Ability to work on-call or flexible hours if required.
- Comfort navigating software interfaces and using logging/monitoring tools.
- Ability to interpret error messages and system logs to pinpoint issues.
2) Customer Success:
Primary Focus: Ensure ongoing customer satisfaction, product adoption, and growth .
Key Responsibilities:
- Develop a deep understanding of product features and functionality.
- Onboard new customers, guiding them through initial setup and best practices.
- Drive product adoption through demos and training
- Identify upselling opportunities for new features
- Conduct regular check-ins and build long-term relationships
- Offer empathetic, timely support and maintain high customer satisfaction.
- Escalate complex issues to relevant teams if needed.
Additional Requirements:
- Strong relationship-building and communication skills.
- Analytical mindset to identify opportunities for product adoption.
- Collaborative spirit to coordinate with Sales, Product, and Marketing teams.
3) Pre-Sales:
Primary Focus: Drive new business by prospecting leads and showcasing the product’s value.
Key Responsibilities:
- Source and qualify leads through market research, networking, and inbound/outbound strategies.
- Conduct cold calls and schedule product demos or discovery sessions with potential clients.
- Deliver compelling pitches, highlighting key product benefits and ROI.
- Gather client requirements and collaborate with Sales/Engineering teams to refine solutions
Additional Requirements:
- Persuasive communication and presentation skills.
- Resilience and persistence in lead follow-up.
- Basic technical understanding to address preliminary product questions
If you are Interested and Eligible : Confirm here
Closing Date of Confirmation : Friday 14 March (12 noon)
(If you have not registered in SHREDS : See Home Page and register now)